FAQ

Black Friday

The Doginal Dogs Black Friday sale starts Friday, November 27, 2026 at 12:00 AM ET. Sale prices are marked up to 33% off. That discount is built into the prices you see, not added as a separate code at checkout.

Gifts are added automatically at checkout when your qualifying merchandise total reaches a threshold. Gift cards do not count toward these totals and are not discounted.

Spend $249 or more and get a free Santa Gary DDL Promo Card ($99 value). Spend $499 or more and also get a free DDL Soft Touch Coffee Table Book ($199 value).

Nothing is buyable before the sale starts. You can build a Wishlist now and sign up for a reminder on that page. At 12:00 AM ET on November 27, items that are in stock can be checked out.

Shipping

For most products shipping to the United States, checkout offers Top Dog Shipping at a flat rate of $15.

International orders are offered calculated carrier rates at checkout. DHL and FedEx options may appear. Some items, including certain TCG products, may show different shipping options at checkout.

All orders are processed in the order they are received. Please allow adequate processing and handling time before shipment. Once an order has shipped, tracking information is sent to the email on the order whenever it is available.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays, lost or stolen packages, incorrect address information entered at checkout, or carrier issues after the order has been transferred to the shipping provider. Orders returned because of an incorrect or incomplete address may require additional shipping charges to be reshipped.

International orders may be subject to customs duties, taxes, import fees, or other charges determined by the destination country. Those charges are the customer's responsibility.

Read the full Shipping policy.

Returns and refunds

All sales are final. We do not accept returns, exchanges, cancellations, or refunds once an order has been placed, unless otherwise required by law.

Please inspect your order upon delivery. If an item arrives damaged or defective, or if you received the wrong item, contact us immediately through our Contact page. Claims about damaged or incorrect items must be submitted within 48 hours of delivery and include clear photos of the packaging and the product.

If your order is shipped to a country in the European Union, you may have cancellation rights under applicable consumer protection laws. Exceptions may apply for limited edition items, personalized goods, made-to-order products, or sealed goods that are not suitable for return once opened.

Read the full Refund policy.

Privacy

We collect and use personal information as described in our Privacy policy, including to process orders, ship purchases, provide support, and improve the store. Our Terms of service also apply when you place an order.

Contact

Questions about an order, shipping, or these policies? Use our Contact page.